Refund Policy

Effective Date: May 12, 2026

This Refund Policy explains how refund requests are handled for optional support payments made to Woofy through our website or support page.

1. Overview

Support payments are voluntary contributions that help us operate, maintain, improve, and promote Woofy. Unless clearly stated otherwise at checkout, support payments are one-time payments and are not subscriptions.

Because support payments are voluntary and are used to support the platform, they are generally non-refundable except where required by applicable law or approved at our or Paddle's discretion.

2. Paddle Payments

Payments are processed by Paddle. Paddle may act as the merchant of record for transactions completed through Paddle checkout. This means Paddle may be responsible for payment processing, tax handling, receipts, refund processing, fraud review, and buyer support.

Your transaction may also be subject to Paddle's Buyer Terms, Paddle's Refund Policy, and any consumer rights that cannot be waived under applicable law.

3. Refund Eligibility

Refund requests are reviewed case by case.
Where applicable law gives you a cancellation, withdrawal, or refund right, we and Paddle will honor that right.
Where no mandatory legal right applies, refunds may be issued at the discretion of Woofy or Paddle.
Refunds may be declined where there is evidence of fraud, payment abuse, chargeback abuse, or misuse of the Service.
If a refund is approved, it will usually be returned to the original payment method where possible. Timing may depend on Paddle, your bank, card issuer, or payment provider.

4. How to Request a Refund

To request a refund, use the receipt or buyer support link provided by Paddle after checkout, or contact Paddle through https://paddle.net.

You may also contact us at contact@dexic.tech. Please include the email address used at checkout, the transaction or receipt ID if available, the payment date, and the reason for your request. Do not send full card numbers or sensitive payment credentials by email.

5. Chargebacks and Payment Disputes

Please contact Paddle or Woofy before starting a chargeback or payment dispute. This helps us review your request faster and may avoid unnecessary delays with your bank or payment provider.

If a chargeback or payment dispute is opened, Paddle and payment providers may review the transaction and related account information to respond to the dispute.

6. Changes to This Policy